Delete your Gallop account

Gallop: K-12 Learning, by Gallop Learning Academy (Lotus Farm LLC). Updated October 14, 2026.

A parent can delete the account, every child on it, and all of their learning data at any time. It takes about a minute.

In the app or on the website

1. Sign in as the parent at learnwithgallop.com or in the Gallop app.
2. On the Parent Dashboard, open the Account tab.
3. Choose Delete my account, type DELETE, and confirm.

The account is deleted right away and you are signed out. You can download your data first from the same screen.

By email

Can't sign in? Write to support@learnwithgallop.com from the email address on the account and ask us to delete it. A real person answers, and we delete the account within 7 days and write back to confirm.

What is deleted

• Your name, email address and password.
• Each child's profile: first name, grade, avatar and PIN.
• Everything your children did: answers, lessons, skill progress, streaks, badges, game scores and practice history.
• Consent records, the emails we sent you, your newsletter subscription, your support messages and your referral link.

What is kept

Only billing records, and only as long as tax and accounting rules require: payment records, invoices sent to a state education program such as an ESA or EFA (these show the student's first name, because the program requires it), and gift or pass purchases. None of them holds a child's learning data. Card payments are processed by Stripe, which keeps its own payment records under its own privacy policy.

Your plan

A plan you pay by card is canceled the moment you delete the account, and access ends then. There is no partial refund. A family paying through an ESA or EFA gets no further invoices.

Only one child?

To delete one child and keep the account, open that child's edit button on the Parent Dashboard and choose Delete. That child's data is erased and consent is withdrawn right away.

School accounts

A class account holds the school's records, so the school decides. Teachers and schools can write to support@learnwithgallop.com. See also the Privacy Policy and the Student Data Commitments for Schools.